Data deletion
This page explains how to have data deleted from Cresaro. There are two situations, and they have different answers.
You messaged a business on WhatsApp
The business you messaged decides how long its conversations are kept; we store them on its behalf. To have your messages and any appointment records deleted, email jeries9e@gmail.com with:
- the phone number you messaged from, in international format;
- the name of the business you messaged.
We will confirm receipt within 5 business days and complete the deletion within 30 days. We will forward the request to the business, because it is that business’s data and it may be required to keep some records — for example an invoice for an appointment that took place. Where that applies, we will tell you what was kept and why.
Deleting your data here does not delete the conversation from your own WhatsApp app, and does not delete anything held by Meta. To remove Cresaro’s access to your Meta data entirely, remove the app from Business Integrations in your Meta account settings.
Your business uses Cresaro
Email jeries9e@gmail.com from the address on your account and tell us what to delete:
- One conversation — the customer’s phone number and roughly when you spoke.
- One customer’s data — their phone number. We delete their messages, appointments and profile.
- Your whole account — we disconnect WhatsApp and Google Calendar, revoke the access tokens we store, and delete all of your data.
We will confirm receipt within 5 business days and complete the deletion within 30 days. Access tokens are revoked as soon as we act on a request to close an account, so nothing further can be sent or read on your behalf from then on.
What happens after deletion
Deletion removes the records from the live database. Backups kept by our database provider expire on their own schedule, within 30 days; a deleted record is not restored if a backup is ever used.